Last updated on December 15, 2025

Full Service Billing Vs. Self Service Billing

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  Full Service Billing Vs. Self Service Billing

     Created by
     Amith on Feb 18, 2021

We have two different Types of clients that use myVolo: Full Service and Self Service.

• Full Service Billing.

These clients are using myVolo alongside our Full Service Billing product. These Clients enter contracts into myVolo which are then sent along to MSI for billing and servicing. We collect their payments, deduct our commission, and then fund the clients directly. They still have access to the MSI billing website, however contracts entered there will not appear in myVolo. They also have less access to make changes to contracts in myVolo, and most actions, such as price adjustments, due date changes, and payment source changes must be done either by contacting our Support team, or entering an adjustment request.

• Self Service Billing

These clients are using myVolo as a standalone platform. Most have connected the software to a third party merchant processor. This means that credit card and EFT transactions processed in myVolo are sent along to a merchant processor who in turn funds the client directly. These clients do not have MSI ID #s and do not have access to the billing website. We do not service their contracts